Frequently Asked Questions

Once order was picked up by carrier, our system will send you email to advise carrier and tracking number. You may visit carrier offical website to mornitor your package. You are able to work with carrier to make appointment of delivery time. You can track your oder here.

Within 15 natural days after purchasing an order for $1000 or less, if you are not satisfied with our product, a new/unopened/unused product can be returned to TailorVibe. If the weight of the product is 30 kilograms or less, a 15% handling fee (customs duties, taxes, clearance, and other fees) will be deducted from the refund, and the shipping fee will be borne by the merchant. If the weight exceeds 30 kilograms, the shipping fee will be borne by the customer, and the handling fee will be 20%.

View more to Return & Refund Policy

Lead Time

Standard shipping : 7-10 days.

Fabric books shipping: 3-5 days

The shipping time provided on our website is a guide only and represents the time frame that 95% of orders are filled within.

Once order(s) are shipped, you'll receive a tracking number to follow up with carrier.

We ship worldwide. To know more, visit our Shipping page.

Any duties and VAT are on your side. The duties fees and VAT depend on the tax laws of your country custom.

For all products excluding made-to-order items, orders may be cancelled for a full refund at any time before the orders are shipped. Once order are shipped, you will be advised with carrier name and tracking number.

Orders cancelled within 12 hours (workday) of payment confirmation are eligible for a full refund.

Orders cancelled after production begins may be cancelled, but you will be responsible for 25% of the product price.

Orders will not be accepted to be cancelled once orders are shipped.

Made-to-order products that have already been shipped can not be cancelled.

We accept payments from all major banks. If you have some concerns, kindly contact us here.

Simplify your curtain measuring process with our Drapery Measurement Finder

For pleated curtains, the panel width is the width that pleats are already set. 1.8X-2.2X fabric usage in default to create pleats and folds.

And panel width is from the left pleat to the right pleat, return not included.

It's the width after panel is fully extended.

With our easy-to-follow Shades Instructions and the use of Measurement Finder, you'll be able to gather accurate dimensions for measuring.

Quickly install the shades through our simple and easy to understand shade installation tutorial.

The estimate weight per panel you ordered is:

(Width*times fullness*Length*0.0254*0.0254)*(fabric gsm + liner gsm)

You can find fabric gsm info on the product page description section.

For example:

If you ordered panel of Kay/52''Wx84''L/pinch pleat (1.8x fullness by default)/privacy 90gsm liner.

The weight per panel is:

(52*1.8*84*0.0254*0.0254)*(230+90)=1.62kg

The estimate weight per panel you ordered is:

(Width*Length*0.0254*0.0254)*(fabric gsm + liner gsm)

You can find fabric gsm info on the product page description section.

For example:

If you ordered panel of Kay/52''Wx84''L/soft top or grommet style/privacy 90gsm liner.

The weight per panel is:

(52*84*0.0254*0.0254)*(230+90)=0.9kg

Only pin hooks included, curtain rings and rod need to be purchased separately.

You can remove items in cart by clicking the "-" minus icon one by one or clicking "Remove" to remove all.

You could also adjust the quantity by just inputting the number you desire.

Upon visiting the product page for our custom products, the base price is displayed below the product titles.

Certain choices may entail varied pricing add-ons based on the desired customization. Prices may fluctuate with your chosen add-ons.

The total price of all customization will be displayed on the product page. If you adjust the quantity, the new price will update on the cart page upon adding to cart.