Return & Refund Policy

We poured our passion into designing these products, and we hope you love them as much as we do. If, however, you find yourself unsatisfied with your tailorvibe.com purchase, the following guideline applies as applies.

Can I Return?
  • Fabric swatches and sample booklets are not returnable.
  • Drapes and shade are made to measure products, we can't accept return if products are made matching your original order details. 
  • Hardware are accepted returns.
Non-returnable:
  • Misunderstood the image of the product.
  • Items do not fit properly but were made accurately. 
  • Drapes are too heavy.
  • Not the color you wanted. 
  • Not the quality you wanted. (Consider buying fabric booklets to confirm color and texture.)
  • Change of mind / No longer wants it.
  • Ordered the wrong item by mistake. 
  • Wrong size. Tolerance size within +/- 1 inch is treated as industry acceptable. The width of the drapery will be 1-3 inches wider than the purchased width to prevent light leakage at the hem due to gravity hanging.
  • Order comes later than expected.
  • Item were ordered by mistake.
  • Incorrect measurement.
  • Color variation due to fabric dye lot that naturally occurs (reasonable color differences are allowed between the sample booklets and the finished drapery).
  • Color variation due to adding a liner (compare lined drapes vs unlined).
  • Color variation due to adding different liners to the same color curtain.
  • Shading rate is not expected.

Returnable:

In these special circumstances, we accept return. If you believe there is something wrong with your product, contact us straightaway with full details of the problem - feel free to send a photo to illustrate the problem by email, quoting your order number. We will of course repair or remake the product to match the original order as quickly as possible, so you will be inconvenienced as little as possible. We will request that the original drapes and shade are returned to us.

  • We made wrong items.
  • Wrong liner type used.
  • Not as described.

Return Conditions

  • 30 natural days from receive
  • Keep Original Packaging
  • Free from stains or damage

Fees
Return for refunds

  • Depending on the reason for return, once your return is approved, you should be responsible for return shipping costs. We will refund you the products cost when we receive the returns. 
    Refunded products cost = Order amount - (Handling + Packing + Shipping Fee), that account for 20% of order amount. Finally, you get the refund amount, 80% of order amount.

Refund Issuance

  • After we receive the returned item and confirm that it is in good condition, we will arrange for a refund within 10 bussiness days. All returns will be refunded to the original method of payment.
  • Due to differences in banking systems across countries, the time it takes for the refund to be processed may vary.
  • For orders paid with PayPal, there may be a temporary PayPal reversal fee deducted by PayPal during the refund process, which will be refunded to you within a few days or several days.
  • Additionally, due to exchange rate fluctuations, the amount of the refund you receive may be reduced.

Please note that this policy may be subject to change without prior notice.
The final interpretation right belongs to Tailorvibe. If you have any questions, such as replacement, etc., please contact service@tailorvibe.com for details.